1. Introduction

This Privacy Policy explains how White Gloves Moving (“Company,” “we,” “our,” or “us”) collects, uses, stores, and shares your personal information when you engage our services or interact with our website.

2. Information We Collect

- Personal Information: Name, email address, phone number, mailing address, payment details, and any other information you voluntarily provide.

- Usage Information: IP address, device information, browser type, and pages you visit on our site.

- Communications: Records of SMS/MMS and email communications, including consent timestamps.

3. How We Use Your Information

We use your information to provide and maintain our moving services; communicate with you about appointments, confirmations, and updates; process payments and invoices; comply with legal obligations; send marketing communications with your consent; and improve our services.

4. Data Storage and Security

We store your information securely using industry‑standard encryption and access controls. We retain personal information only as long as necessary for business purposes or as required by law.

5. Third‑Party Sharing

We may share your information with service providers who assist us in delivering our services (e.g., payment processors, logistics partners). We do not sell or rent personal data to third parties. We will disclose information if required by law or to protect our rights.

6. User Rights

You may request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at [email protected].

7. Consent and SMS/MMS Communications

By providing your phone number, you consent to receive SMS/MMS messages about your move and related services. Messages will adhere to the Telephone Consumer Protection Act (TCPA) and A2P 10DLC guidelines. Consent is required for SMS communications; you may opt out at any time by replying “STOP.” Message and data rates may apply.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top indicates when changes take effect. Continued use of our services constitutes acceptance of the revised policy.

9. Contact Information

For privacy questions or concerns, contact White Gloves Moving at [email protected] or call (540) 589-9457.