1. Introduction

Welcome to White Gloves Moving (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our moving services and any associated online platforms, applications, and communications.

2. Service Scope

We provide household and commercial moving services, including packing, loading, transportation, and unloading. Specific service details may vary by location and contract. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. User Responsibilities

You agree to provide accurate and complete information when scheduling and during service delivery. You will ensure that all items to be moved are properly packed unless you have contracted us for packing services. You agree not to use our services for illegal or prohibited activities. You agree to pay all fees and charges associated with your move in accordance with our pricing.

4. Limitation of Liability

To the maximum extent permitted by law, White Gloves Moving will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our services. Our liability for loss or damage to property will be limited to the extent set forth in your moving contract or applicable law.

5. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts located in Virginia for any disputes arising from these Terms.

6. SMS/MMS and A2P Compliance

By providing your phone number, you consent to receive SMS/MMS messages regarding service updates, confirmations, and promotions. We comply with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC regulations. Consent to receive messages is not a condition of purchase. Message and data rates may apply.

7. Contact Information

For questions or concerns about these Terms, please contact us at White Gloves Moving. Email: [email protected]. Phone: (540) 589-9457.